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Live Better: Membership, Attendance, & Priority Policy

Welcome to the Live Better family! To ensure a smooth, safe, and high-quality experience for all our children and youth, we operate on a structured Attendance & Priority Policy. Since our program spots are limited, we prioritize families who show consistent commitment and respect for our community rules.

Please read the guidelines below carefully to understand how our membership works.

1. Membership Categories & Booking Priority

Due to high demand and limited capacity, registration for upcoming terms and holiday programs is strictly managed through a priority system based on your attendance rate:

🥇 Priority 1: Active Members (90%+ Attendance Rate)
- Who they are: Students who regularly attend and actively participate in their registered term programs.
- Benefit: Granted 3 days of early-bird priority booking for upcoming term programs, special workshops, and school holiday activities.
🥈 Priority 2: General Members (Irregular Attendance)
- Who they are: Registered members whose attendance is inconsistent or falls below the required threshold.
- Access: Can only register during the general opening period, subject to remaining availability after Active Members have booked.
🥉 Priority 3: Non-Members (Guests)
- Who they are: Friends, relatives, or casual visitors who are not officially registered with the club.
- Access: Can only participate if there are leftover spaces after all members have registered. Additional casual attendance fees may apply.

2. Attendance & Late Arrival Procedures

Punctuality is a form of respect for our coaches, instructors, and fellow participants. Please adhere to the following rules:

⏰ 10-Minute Pre-Arrival & Self Check-In: All participants must arrive at the venue 10 minutes before the scheduled start time and complete their check-in.
- 🔗 Self Check-In Portal: https://checkin.livebetter.org.nz
🚫 The 30-Minute Rule (Late Arrival = No-Show): Arriving 30 minutes or more after the session starts is strictly considered a No-Show. To prevent disruption to the class, late arrivals will not be allowed to join the session.
💸 No-Show Cancellation Fee: Unexcused late arrivals or absences will trigger a 100% cancellation fee invoice to cover upfront venue hire and coaching costs.

3. Penalty & Two-Strike (Strike-Out) Policy

Failure to follow attendance procedures directly takes away opportunities from other children on the waiting list. We enforce a strict penalty system:

⚠️ Two-Strike Rule: If a member accumulates unexcused late arrivals or unexcused absence (No-Show) within a single term, their early-bird booking priority for the next term will be automatically revoked.
🚫 Blacklist & Suspension: Repeated or continuous violations of the attendance policy will result in a 3 to 6-month suspension from all Live Better events, workshops, and multi-sport programs, or permanent termination of membership.

4. How to Report an Absence or Delay

If your child cannot attend or will be late due to unavoidable circumstances (such as illness or a family emergency), you must notify us at least 24 hours in advance to avoid a penalty.

📱 Notification Method: Do not message via WhatsApp. You must submit a report through our system.
- 🔗 Absence/Delay Report Link: https://checkin.livebetter.org.nz (Go to the [Report] menu)
🏥 Medical Exception: For last-minute cancellations due to sudden illness, the cancellation fee will be waived only upon presenting a valid Medical Certificate from a doctor.

🚨 Must-Do Steps for New Members

Before attending your first session, please ensure you complete these three steps:

Join All-Member WhatsApp Group: Join Group
Join Term-Member WhatsApp Chat: Join Chat
Bookmark the Check-In Portal: https://checkin.livebetter.org.nz