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LiveBetter provides inclusive activities, programmes and community events for children, young people and families. Activities may include sports, swimming, holiday programmes, workshops and community events.Available activities change throughout the year and are subject to capacity, venue availability and programme requirements.

Yes. You must be accepted as a member of the appropriate LiveBetter group before registering for activities.Which membership group should I join?LiveBetter has different membership groups:• Open Doors – for children and young people with disabilities, and their families. This group offers inclusive activities, events and support programmes.https://www.livebetternz.org/opendoors/• Multi-Sports Club – for children and young people who wish to take part in sports and physical activities, including swimming when places are available.https://www.livebetternz.org/multisportsclub• Long-Term Participation Programmes – for eligible long-term programme participants.https://www.livebetternz.org/longterm-participation-programmesPlease read the relevant programme information before applying. Membership in one group does not automatically provide access to another group.

No. Please wait until your membership application has been accepted. Programme/Event spaces are limited and acceptance as a member does not guarantee a place in every activity.

LiveBetter Activities & ProgrammesThank you for contacting LiveBetter New Zealand and for your interest in our activities! 🌟We offer a range of activities and programmes for children, young people and families, including sports, swimming, holiday activities, creative programmes and community events. Activities vary throughout the year and places are limited.🚪 1. Open Doors GroupFor children and young people with disabilities and their families. The group provides inclusive activities, events and support programmes.👉 Learn more: https://www.livebetternz.org/opendoors/🏃 2. Multi-Sports ClubFor children and young people interested in sports and physical activities, including swimming when spaces are available.👉 Learn more: https://www.livebetternz.org/multisportsclub📅 Register for ActivitiesOnce your membership has been approved, you can view and register for available activities through our check-in website:👉 https://checkin.livebetter.org.nzPlease note: Places are limited and activities are subject to availability.💬 Have a Question?For general questions about our programmes and activities, use the Chat with AI feature on:👉 https://www.livebetternz.orgFor urgent or specific enquiries, please contact us:📧 office@livebetter.org.nzThank you for your interest in LiveBetter New Zealand. We look forward to welcoming you and your family! 💙

As our community continues to grow, demand for our Holiday Programmes has increased significantly. Because venue capacity and programme spaces are limited, we are unable to offer a place to every student.To ensure the process is fair, transparent, and consistent for all families, Holiday Programme registration access is managed automatically through our check-in system.### 📋 How Priority Registration WorksOur system reviews attendance, punctuality, ongoing participation, and community engagement and releases registration access in three stages:1️⃣ First PriorityLive Better Youth Volunteers & Student Leaders2️⃣ Second PriorityActive Term Participants with 100% attendance and punctuality, with no unexcused absences or lateness3️⃣ Third PriorityLong-term Active Members & General Community Members, subject to remaining capacity### ⚠️ Important: Registration Access Is AutomaticPlease do not email or send private messages requesting early or open access to registration.Registration invitations are automatically generated according to the priority system. Our team is not able to manually override the system or make individual exceptions.For example, if an exception were made for one student who did not meet the current priority criteria, it would be unfair to other students who have consistently attended sessions and followed the programme requirements.We kindly ask all families to understand and respect this policy.### ℹ️ Holiday Programme StatusThis term, a record number of students achieved 100% attendance and punctuality. As a result, the initial Holiday Programme spaces have filled very quickly through the priority registration process.Current Status:If you have not received a direct invitation link, this means your registration window has not yet opened under our standard priority process.What happens next?If additional spaces become available after the initial priority registration windows close, invitation links will be automatically extended to eligible remaining members, subject to availability.We understand that this may be disappointing for families hoping to secure a place immediately. However, applying the same policy to everyone allows us to reward commitment and participation while maintaining a safe, manageable, and high-quality environment for our children and youth.📖 Full Membership Policy:[Live Better Membership Policy](https://www.livebetternz.org/membershippolicy?utm_source=chatgpt.com)Thank you for your understanding, cooperation, and continued support of Live Better New Zealand as we work to support as many families in Hamilton as possible. 💙

Once your membership has been approved:1. Visit https://checkin.livebetter.org.nz2. Click Register.3. Enter the member’s name.4. Select an available activity.5. Check your email for confirmation.Your registration is confirmed only after you receive a confirmation email.

An activity may be unavailable because it is full, not open to your membership group, closed for registration, or not currently offered. Please check the activity page for details.

Yes. Many activities have limited places due to venue capacity, safety requirements, staffing and programme resources.

Where a waiting list is available, you may register event on our check-in site. If a place becomes available, LiveBetter office will contact eligible families.

✅Please carefully follow the attendance procedures below:1. Please arrive 10 minutes early for check-in.2. Complete self check-in upon arrival. (If you need help to check in, please meet our volunteer or Manager)3. Absence/Late : If your child will be late or absent for any reason, kindly inform us at least one day prior to the event day. This helps us prepare and offer your spot to others.https://checkin.livebetter.org.nz ✅Participant Guidelines:1. Please arrive 10 minutes early for check-in.2. Complete your self check-in upon arrival. If you need help, please see our volunteer or manager.3. No report, no show will result in automatic removal, and your spot may be offered to waitlisted participants. USER GUIDEHow to Register for LiveBetter Programs How to Register for LiveBetter Programs / Events: Learn how to successfully sign up for MultiSports programs through the LiveBetter online portal. This guide walks you through the selection process and date confirmation steps needed to secure your event registration.Self Check-in Manual By Miyoung Jamie TurnerHow to Report a Late or Absence | Scribe If your child will be late or absent, please notify us in advance:How to Cancel a LiveBetter Event Registration Learn how to quickly locate and cancel an event registration for a specific attendee using the LiveBetter check-in portal.Exist Member: How To Request A Long-term Program Renewal | Scribe Learn how to efficiently manage your child’s program enrollments and request renewals through the LiveBetter checkin portal.How to use “Quick Menu” | Scribe By Miyoung Jamie Turner

Please Report on our check-in site. https://checkin.livebetter.org.nz/Please let LiveBetter know as early as possible. This allows us to offer the place to another family on the waiting list.

Regular attendance and following programme guidelines may be considered when allocating limited places or future opportunities. Repeated non-attendance without notice may affect priority for future registrations.

Please arrive approximately 10 minutes before the activity for check-in and be ready to enter at the scheduled start time. Parents and caregivers are responsible for ensuring children arrive on time and are collected promptly after the activity.

✅ If you can commit to attending all sessions consistently throughout the term without extended breaks, please send us a message. We may be able to offer you an enrolment.  :🏊‍♂️ Long-Term Program Information🎫 AttendanceYou do not need to check in for the Long-Term Program.Your attendance will be automatically recorded in the system.🔄 Schedule ChangesYou may adjust your preferred day or time at reception to better suit your schedule.❗ Absence & Make-Up LessonsIf you are unable to attend due to personal reasons, please notify reception in advance to arrange a make-up lesson on a different day.⏳ Lesson ExtensionIf you wish to continue after completing 15 or 30 sessions, please notify us in advance (at least 2 weeks before your final lesson) to avoid cancellation.📋 Registration Extension / TerminationAfter completing 15 or 30 sessions, the administration team will automatically submit a cancellation form a few weeks in advance.If you wish to extend your registration, you must apply for an extension through the website at least 2 weeks before your final session:https://checkin.livebetter.org.nz/➡️ Go to: My Event → "Request Renewal"If no extension is requested, your registration will expire at the end of your final session. In this case, you may dispose of your card without returning it.⬆️ Level UpgradeIf your level is upgraded during the program, please visit reception on the same day to confirm the new class time and request a schedule change.📖 Guide: How to Check & Request Renewalhttps://scribehow.com/viewer/How_to_Cancel_a_LiveBetter_Event_Registration__tTe8Yd2EQFmoQTnvEsYWbw?referrer=workspace

No. Long-term programmes may close when current places and waiting lists are full. New registrations reopen only when capacity becomes available.

Please follow LiveBetter’s website and Facebook page, whatsapp group chat for announcements. Some programmes may reopen at the start of a new year or term, subject to availability.

Swmming: Since the Long-Term Program is lesson-based, the number of participants per group is limited. If your preferred day is already full, you may choose an alternative day. Applicants will be grouped and notified separately through a group chat. A swimming level test will be conducted on the first day. If you inform us of your current swimming ability in advance, we can assign you to an appropriate group beforehand.After receiving your membership card at the reception first day, simply scan it each week and your attendance will be automatically recorded in the system.You may also adjust your preferred day or time at reception to better suit your personal schedule.❗ Attendance, Make-Up Lessons & Cancellation PolicyMake-Up LessonsIf your child is unable to attend due to illness or personal reasons, please notify our reception before the scheduled lesson. We will arrange a make-up lesson where available.Only ONE make-up lesson is permitted per month.Make-up lessons are only available for absences that have been notified in advance.Absences without prior notification are not eligible for a make-up lesson.Long-Term CommitmentThis is a long-term programme, and enrolment is based on a commitment for the full programme period.If you choose to cancel before the end of the programme:Your remaining unused lessons will be credited back to your account.An early cancellation fee (equivalent to one lesson) and/or re-registration fee will be deducted in accordance with the Live Better programme policy.Unnotified AbsencesIf your child does not attend a scheduled lesson without notifying reception in advance:The lesson will be recorded as attended (used).The missed lesson will be deducted from your remaining lesson balance.Because Live Better has already prepaid the swimming provider for your booked lesson, an additional Live Better administration penalty may also apply in accordance with our programme policy.Regular attendance and advance notice of absences help us manage class spaces fairly and keep programme costs affordable for all families. Thank you for your cooperation and commitment.

Costs vary by activity. Please check the individual activity page for the current fee, payment instructions, venue, date and time.

Membership fee, Activities may allow manual payment or bank transfer. You can directly make payments via bank transfer without any remittance fees.( BNZ / 02- 0316-0652830-001 or 02- 0316-0652830-01/ Live Better )📌 Bank Account Name Input GuideSome users may see a “NOT MATCH” error when entering the account name, as it can be too long for the system.📌 Example: (Full name) Live Better Cultural Centre Trust → (Enter) Live Better Kcentre or Live Better⚠️ Even if “NOT MATCH” appears, the transfer will still go through as long as the account number is correct. contact LiveBetter if you need assistance.

Your place is not confirmed until the required registration and payment steps have been completed and you receive confirmation from LiveBetter Team.

📢 Current Members – Registration & Cancellation InformationIf you are a current LiveBetter member, you can easily find your registered events through our Check-In Site.🔎 To view or manage your registrations:Find the program you are registered for.Move your mouse over the relevant date or click “Cancel All Future” if you need to cancel upcoming sessions.⚠️ Need to cancel?If there are less than 72 hours before the event, please contact LiveBetter as soon as possible.Please note that cancellation and refund options may vary depending on the activity, supplier arrangements, and timing of the cancellation.[Important Cancellation Policy ]✅ More than 72 hours' notice: No cancellation fee.⚠️ 24–72 hours before your scheduled visit: 50% cancellation fee applies.❌ Within 24 hours of your booking or no-show: Full booking fee will be charged.Medical Absences:If a student is unable to attend due to illness, please provide a valid medical certificate to avoid being charged.

If a refund is approved, LiveBetter may request your account name and bank account number to process it.